Shipping policy

Shipping Policy

Thank you for visiting and shopping at Custom Glass Backsplash. Following are the terms and conditions that constitute our Shipping Policy.

Processing Time All of our tempered glass backsplashes are made-to-order and precisely UV-printed to ensure the highest quality. Orders are processed, manufactured, and securely packaged for shipment within 1 to 4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing an unusually high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates We are proud to offer Free Express Shipping on all orders. We partner with reliable top-tier international carriers (such as FedEx) to ensure your glass panels arrive safely and quickly.

• Shipping Method: Express Shipping
• Estimated Transit Time: 3 to 7 business days after dispatch. Combined with our 1 to 4 business day processing time, the estimated total time from order to delivery is 4 to 11 business days. These times are estimates and exclude weekends and holidays.
• Shipping Cost: Free

Please note that delivery delays can occasionally occur due to extreme weather conditions or carrier-specific issues.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

For United States Customers (DDP): We ship all orders to the United States as Delivered Duty Paid (DDP). This means all applicable customs, duties, and taxes are fully covered by Custom Glass Backsplash. You will not face any surprise fees or additional charges upon delivery. The price you see at checkout is the final price you pay.

For International Customers (Outside the U.S.): Orders shipped to destinations outside of the United States are shipped Delivered Duties Unpaid (DDU). Custom Glass Backsplash (RIVERPOWER LLC) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (import tariffs, local taxes, handling fees, etc.) are the sole responsibility of the customer and must be paid by the customer to clear customs.

Damages During Transit Because we ship fragile glass items, we use custom heavy-duty protective packaging. However, if your order arrives damaged during transit, please save all packaging materials and the damaged item, and contact us immediately at info@customglassbacksplash.com within 48 hours. Please refer to our Refund Policy for detailed instructions on how to receive a fast, free replacement.